Describe Microsoft 365 pricing, licensing, and support for Microsoft 365 Fundamentals (MS-900)

Sample Practice Questions

1. Question 1

   Your company has a Microsoft Office 365 subscription. As an administrator for this subscription, you are educating new users on which component to use for audio and visual communications with colleagues. Which of the following is the component that should be used?
   1. A. Microsoft Exchange Online
   2. B. Enterprise Mobility + Security
   3. C. Microsoft Teams
   4. D. Microsoft SharePoint Online
   Explanation

   The correct answer is: C. Microsoft Teams.

   Microsoft Teams is the unified communication and collaboration hub in Microsoft 365, providing persistent chat, audio calling, video meetings, screen sharing, and file collaboration in a single client, so it is the right component for the audio and visual communications described. Exchange Online is the email and calendaring service; it powers Outlook and underpins meeting invites but is not itself the conferencing or voice platform. Enterprise Mobility + Security is a security and management bundle (Entra ID, Intune, Defender, Azure Information Protection) and contains no end-user communication tools. SharePoint Online is the document and intranet platform; users collaborate on files there, but real-time audio and video conversations happen in Teams. New users should therefore be pointed at Teams for any voice or video collaboration scenario.

2. Question 2

   DRAG DROP - Your company has a Microsoft Office 365 subscription. As an administrator for this subscription, you have been tasked with acquiring added licenses. You do, however, need to be assigned the necessary admin role. Which of the following are admin roles that could achieve your goal? Answer by dragging the correct options from the list to the answer area. Select and Place:
   Explanation

   References: https://docs.microsoft.com/en-us/office365/admin/subscriptions-and-billing/buy-licenses?view=o365-worldwide

3. Question 3

   You need to consider the underlined segment to establish whether it is accurate. You have been tasked with acquiring Microsoft 365 Enterprise licenses for your organization. You should contact a Cloud Solution Provider (CSP) or subscribe to a Microsoft Enterprise Agreement (EA) . Select `No adjustment required` if the underlined segment is accurate. If the underlined segment is inaccurate, select the accurate option. Which two options can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
   1. A. No adjustment required
   2. B. contact a Cloud Solution Provider (CSP) or use a company credit card via the Microsoft website
   3. C. subscribe to a Microsoft Enterprise Agreement (EA) or visit a Microsoft retail store
   4. D. use a company credit card via the Microsoft website or visit a Microsoft retail store subscription from
   Explanation

   The correct answer is: A. No adjustment required.

   Microsoft 365 Enterprise licenses are not sold through consumer storefronts; they are acquired either through a Cloud Solution Provider (CSP) partner who resells and manages the subscription, or by signing a Microsoft Enterprise Agreement (EA) for a three-year volume licensing commitment. Both channels are designed to handle the scale, negotiated pricing, and contractual terms that enterprise deployments require, so the underlined segment is accurate and no adjustment is required. Combining CSP with a company credit card on the Microsoft website mixes two unrelated procurement paths and misrepresents how EA-class buying works. Pairing an EA with a Microsoft retail store visit is incorrect because Microsoft retail stores were closed and never sold enterprise licensing. Using a credit card on the website plus a retail store is also wrong for the same retail-store reason and because credit-card self-serve purchases are not the enterprise-scale procurement route.

4. Question 4

   Your company has a Microsoft 365 subscription. After a Microsoft 365 outage, the Service Health Dashboard indicates no issues with the service. You check the Service Health Dashboard and observe that the service is healthy. You then access the Post-Incident Review (PIR). Which of the following is the maximum time, after an incident has been resolved, that you have to wait for a preliminary Post-Incident Review (PIR) to be delivered via your Service Health Dashboard?
   1. A. 12 hours.
   2. B. 24 hours.
   3. C. 48 hours.
   4. D. 5 business days.
   Explanation

   The correct answer is: C. 48 hours..

   Microsoft publishes a preliminary Post-Incident Review to the Service Health dashboard within 48 hours of resolving a major customer-impacting incident, giving tenant admins an early summary of what happened, the customer impact, and immediate mitigation steps. A final, more detailed PIR follows roughly five business days later once root-cause analysis is complete. The 12-hour and 24-hour options are too aggressive; Microsoft does not commit to that turnaround because the engineering teams need time to confirm impact data and write a customer-readable summary. The 5-business-day option corresponds to the final PIR, not the preliminary one the question asks about. Memorising the 48-hour preliminary / 5-business-day final cadence is a common exam target for the support and service-health area of MS-900.

5. Question 5

   You need to consider the underlined segment to establish whether it is accurate. Your company has a Microsoft Office 365 subscription. As an administrator for this subscription, you want to check what the repercussions are if the availability terms of the Microsoft Office 365 services are not satisfied. You analyze the Service Level agreement . Select No adjustment required if the underlined segment is accurate. If the underlined segment is inaccurate, select the accurate option.
   1. A. No adjustment required.
   2. B. analyze the Microsoft Cloud agreement
   3. C. access Data Governance
   4. D. analyze the Microsoft Enterprise agreement
   Explanation

   The correct answer is: A. No adjustment required..

   The Service Level Agreement (SLA) is the document that defines Microsoft's uptime commitment for Office 365 (currently 99.9%) and lays out the service credits a customer is entitled to when availability falls below that target, typically 25%, 50%, or 100% credits depending on the severity of the miss. Because the question is specifically about what happens when availability terms are not satisfied, analysing the SLA is the correct action and no adjustment is required to the underlined segment. The Microsoft Cloud Agreement is the umbrella legal contract governing acceptable use and customer responsibilities; it does not detail availability remedies. Data Governance is a compliance feature set, not a contractual document. The Microsoft Enterprise Agreement covers licensing terms and volume pricing for a three-year purchase, not uptime guarantees.

Other Microsoft 365 Fundamentals (MS-900) domains

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