Tools and Documentation for CompTIA Project+

Sample Practice Questions

1. Question 1

   A PM is responsible for implementing a new customer relationship management system and has learned that the sales organization is reluctant to utilize the new system. The organization’s reluctance could jeopardize the success of the project. Which of the following steps should be taken to understand the adoption issues and gain organizational acceptance of the initiative? (Choose two.)
   1. A. Train users on the proper use of the system.
   2. B. Escalate the issue to the CCB.
   3. C. Hold sessions to understand user challenges.
   4. D. Track system usage and report user activity.
   5. E. Log the issue in the project risk register.
   6. F. Create a memorandum of acceptable use.
   Explanation

   The correct answers are: A. Train users on the proper use of the system., C. Hold sessions to understand user challenges..

   When a stakeholder group is reluctant to adopt new technology, addressing adoption directly through user training and dedicated listening sessions is the right combination. Training builds the practical capability users need, which often removes a primary source of resistance. Holding sessions to understand user challenges surfaces the real concerns so the PM can address them rather than guess. Escalating to the CCB treats adoption as a control matter when it is actually a stakeholder engagement matter. Tracking usage and reporting activity may identify non-use but does not solve the underlying reluctance. Logging the issue in the risk register documents but does not act. A memorandum of acceptable use is a policy rather than an engagement step. Because the goal is understanding and removing adoption barriers, training and dedicated listening sessions are the correct pair.

2. Question 2

   During a quality analysis review, the causes of several issues have been highlighted. Which of the following should the project manager use to identify the MOST important causes?
   1. A. Ishikawa diagram
   2. B. Scatter diagram
   3. C. Pareto chart
   4. D. Decision tree
   Explanation

   The correct answer is: C. Pareto chart.

   A Pareto chart sorts causes of an issue by frequency in descending order and visually highlights the few that account for the majority of occurrences, which is the canonical way to identify the most important causes during a quality review. An Ishikawa diagram organizes potential causes into categories during root-cause exploration but does not rank them by frequency. A scatter diagram displays correlation between two variables rather than ranking categories. A decision tree models choices with associated payoffs and is not a ranking tool. Because the goal is to identify the most important causes, the Pareto chart is the correct tool.

3. Question 3

   A project team gathers weekly to review its progress. Which of the following is the project manager MOST likely to have prepared to ensure team members who are absent remain informed about assignments?
   1. A. Status report
   2. B. Project plan
   3. C. Change log
   4. D. Meeting minutes
   Explanation

   The correct answer is: D. Meeting minutes.

   Meeting minutes capture decisions, action items, and key discussion points from each session, which is precisely the record an absent team member needs to stay informed about assignments and progress. A status report summarizes the broader state of the project rather than the contents of a specific meeting. A project plan is the forward-looking document and does not reflect what happened in this week's meeting. A change log records approved changes to project scope, schedule, or deliverables and is unrelated to weekly meeting recaps. Because the goal is keeping absent members up to date on what just happened in the team's meeting, meeting minutes are the correct artifact.

4. Question 4

   A PM has identified all the resources involved in a project. The next step is to identify which resources are responsible for which tasks. Which of the following should be used to document this information?
   1. A. RFI
   2. B. RACI
   3. C. WBS
   4. D. SOW
   Explanation

   The correct answer is: B. RACI.

   A RACI chart maps each resource to each task using the Responsible, Accountable, Consulted, and Informed labels, which is exactly the documentation required when the PM has already identified resources and now needs to record which ones are responsible for which tasks. An RFI is a procurement document for collecting vendor information. A WBS decomposes the work into packages but does not map resources to tasks. An SOW is a contractual scope document used for external engagements. Because the question targets associating identified resources with specific tasks, the RACI is correct.

5. Question 5

   During a staff meeting, a project manager voices a concern about the client billing rate for a particular engineer. Which of the following documents would the project manager need in order to find this information?
   1. A. SLA
   2. B. TOR
   3. C. SOW
   4. D. NDA
   Explanation

   The correct answer is: C. SOW.

   The Statement of Work is the contractual document that lays out billing terms — including specific rates per role — that govern how the vendor invoices and the client pays. A Service Level Agreement defines ongoing service performance commitments rather than per-role billing detail. Terms of Reference frame the high-level objectives and scope of an engagement and do not typically include hourly rate cards. A non-disclosure agreement protects confidential information and contains no billing information. Because the PM needs the document with the engineer's billing rate, the SOW is correct.

Other CompTIA Project+ domains

• Basics of IT and Governance (80 questions)
• Project Life Cycle Phases (151 questions)
• Project Management Concepts (162 questions)